000030962 - Error message "tokumx dead but pid file exists" after rebuilding the RSA Security Analytics server

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030962
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Event Stream Analysis (ESA)
RSA Version/Condition: 10.5.x
Platform: CentOS
Platform (Other): TokuMX
O/S Version: EL6
IssueAfter rebuilding the SA server database on the SA server appliance, the tokumx service reports the following status:
[root@ESA  ~]# service tokumx status
tokumx dead but pid file exists

Once the /var/run/tokumx/tokumx.pid file is manually removed, the following status is reported:
[root@ESA  ~]# service tokumx status
tokumx dead but subsys locked
CauseThis issue occurs because /opt/rsa/database/tokumx is owned by root:root.
ResolutionIn order to resolve this issue, follow the steps below.
  1. Change the directory to where the database is located.
    [root@ESA ~]# cd /opt/rsa/database

  2. Change the ownership of the directory.
    [root@ESA database]# chown -R tokumx:tokumx .

  3. Verify that the ownership has been changed.
    [root@ESA database]# ls -ltr
    total 16
    drwxr-xr-x. 2 tokumx tokumx 12288 Aug  5 20:32 tokumx

  4. Restart the tokumx service.
    [root@ESA database]# service tokumx restart

If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article number for further assistance.