000013633 - 'Unexpected error from ACE/Agent API' when running acetest

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013633
Applies ToRSA Authentication Agent for PAM 6.0
Issue"Unexpected error from ACE/Agent API" when running acetest
Log monitor shows "ACCESS DENIED, passcode incorrect"
Node secret is not yet established
CauseInvalid name resolution
ResolutionIn this case, there was an entry in the hostfile that was giving an invalid IP address for the host acetest was running on.

Make sure that name resolution, both forward and reverse, is valid, and that there is no rogue entry in /etc/hosts.
Legacy Article IDa41790