000030357 - The Workbench service must be added manually to an Archiver service upgraded to RSA Security Analytics 10.4.x to perform restorations

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000030357
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Archiver, Workbench, Security Analytics UI
RSA Version/Condition: 10.4.x
Platform: CentOS
O/S Version: EL6
IssueThe Workbench service is not installed automatically after the Archiver service is upgraded to RSA Security Analytics 10.4.x from 10.3.x.
WorkaroundIn order to perform restorations, the Workbench service must be manually added by following the instructions in the section entitled Appendix E: Deploy Workbench Feature in the RSA Security Analytics 10.4 Upgrade Instructions document.

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