000030343 - lookUpSoftTokenDeviceType() Invalid element QRCodeCapable

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030343
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Product/Service Type: Authentication Manager SDK
RSA Version/Condition: 8.1.1.3.0
 
IssueUsing the am-client.jar library to perform lookup of user in Authentication Manager database.
The component is com.rsa.authmgr.admin.tokenmgt.data.SoftTokenDeviceTypeDTO
lookUpSoftTokenDeviceType() Invalid element in com.rsa.authmgr.admin.tokenmgt.data.SoftTokenDeviceTypeDTO - QRCodeCapable
 

  
14:28:49 GMT WARN  v8ace.ExceptionMgr - lookUpSoftTokenDeviceType() Invalid element in com.rsa.authmgr.admin.tokenmgt.data.SoftTokenDeviceTypeDTO - QRCodeCapable
   14:28:49 GMT DEBUG securid.ws.Listener - [admin:user1] addBBSoftID([aaa]): FAIL: command failed: Invalid element in com.rsa.authmgr.admin.tokenmgt.data.SoftTokenDeviceTypeDTO - QRCodeCapable : lookUpSoftTokenDeviceType():com.rsa.common.SystemException: Unexpected remote exception from SOAP call: org.xml.sax.SAXException: Invalid element in com.rsa.authmgr.admin.tokenmgt.data.SoftTokenDeviceTypeDTO - QRCodeCapable

  
CauseUsing the am-client.jar from SDK 8.1.0.0.0 and connecting to an Authentication Manager 8.1.1.x.x or higher.  This refers to Authentication Manager 8.1 SP1 or higher.
The SP1 server has new functionality regarding QRCode distribution of Software Tokens.  Using the older SDK SoftTokenDeviceTypeDTO class which only understands CT-KIPCapabale, XMLCapable and TSFCapable produces the Invalid element regarding QRCodeCapable.
 
Resolution

Obtain the SP1 version of the Authentication Manager SDK from SecurCareOnline
https://knowledge.rsasecurity.com/scolcms/set.aspx?id=10511
 
RSA Authentication Manager 8.1 Service Pack 1 (SP1) – Extras

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