000031282 - Labels do not display correctly when PKI is enabled for the first time in the RSA Security Analytics UI

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031282
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.5.0.2
Platform: CentOS
O/S Version: EL6
IssueAfter enabling PKI and viewing the Security Analytics UI for the first time, the labels are not displayed correctly.
A screenshot of the labels not displaying properly after enabling PKI.
ResolutionThis issue is currently being investigated by the Engineering team in order to implement a permanent fix to prevent it from occurring.
WorkaroundThis issue only occurs the first time a user logs in after PKI is enabled.
To resolve the issue, simply refresh the page in the browser.
NotesIf the issue persists after refreshing the page, clear the browser cache and refresh the page again.

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