000030207 - DPM Appliance not generating alert / SNMP Traps / Email notifications

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030207
Applies ToRSA Product/Service Type: Data Protection Manager appliance
RSA Version/Condition: 3.5
IssueUnder some circumstances the DPM appliance might not be generating SNMP traps or email (SMTP) notifications even though there are alerts that should trigger them.
CauseAll internal monitoring jobs are missing and have not in the last 24 hours
ResolutionRestart the system layer. Log in as root and run the following commands:
service system_layer stop
service system_layer start

If you generate a status report by running /opt/rsa/setup/sh/cs_get_status.sh and look at the status.html page you should see the Internal Jobs back.