|Applies To||RSA Product/Service Type: Data Protection Manager appliance|
RSA Version/Condition: 3.5
|Issue||Under some circumstances the DPM appliance might not be generating SNMP traps or email (SMTP) notifications even though there are alerts that should trigger them.|
|Cause||All internal monitoring jobs are missing and have not in the last 24 hours|
|Resolution||Restart the system layer. Log in as root and run the following commands:|
service system_layer stop
service system_layer start
If you generate a status report by running /opt/rsa/setup/sh/cs_get_status.sh and look at the status.html page you should see the Internal Jobs back.