000029796 - When browsing to the RSA Archer web site, the following error occurs: The target principal name is incorrect.  Cannot generate SSPI context

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Feb 1, 2018
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Article Number000029796
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
IssueWhen browsing to the Archer web site, the following error occurs:
Server Error in '/' Application.

The target principal name is incorrect.  Cannot generate SSPI context.

SQL statement: usp_get_ldap_config_list

User-added image
CauseThe Identity assigned to the Archer Application Pool is unable to connect to the Archer databases on the SQL Server.

For other potential causes and troubleshooting, please see Microsoft KB 811889 on How to troubleshoot the "Cannot generate SSPI context" error message.
ResolutionFrom Internet Information Services (IIS) Manager, change the Identity for the Application Pool assigned to the Archer web site.to a user account that has access to the Archer databases or reenter the credentials for the assigned identity.