000029765 - RSA Archer Notifications are not generated when records are updated with Data Feed

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on May 1, 2019
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Article Number000029765
Applies ToRSA Product Set: Archer
RSA Version/Condition: All
IssueNotifications are not generated when records are updated via Data Feed. Manual update of records will generate notifications without issue.
CauseBy default, Data Feeds are configured to not generate Notifications when updating records.  
ResolutionData Feeds can be configured to generate Notifications from the General tab of the Data Feed. Within the Notifications section, the Send Notifications option needs to be checked in order for Data Feeds to generate notifications on record updates:
Data Feed Notifications