000030871 - The close button is missing on the Event Reconstruction page after upgrading to RSA Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Dec 30, 2019
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Article Number000030871
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.5.x, 10.6, 11.x
Platform: CentOS
O/S Version: EL6
IssueAfter upgrading to Security Analytics 10.5, the Event Reconstruction page does not display the close button, as shown below.

User-added image
CauseThe issue occurs on screens with height resolution of 768 pixels.
ResolutionDo either #1 or #2.

#1 Change the screen resolution to be equal or greater than 1024 x 800 pixels in order for the Event Reconstruction page getting displayed properly.
#2 Zoom out the view until, for example 50%, before you click View Details. And click View Details. If you click View Details before you zoom out, the browser or the application remembers the location of the sub window. So you have to zoom out before you click. If you click before zoom out, then you have to quit the browser.