000030871 - The close button is missing on the Event Reconstruction page after upgrading to RSA Security Analytics 10.5

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 4Show Document
  • View in full screen mode

Article Content

Article Number000030871
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.5.x
Platform: CentOS
O/S Version: EL6
IssueAfter upgrading to Security Analytics 10.5, the Event Reconstruction page doesn't display the close button, as shown below.
User-added image
CauseThe issue occurs on screens with height resolution of 768 pixels.
ResolutionDo either #1 or #2
#1 Change the screen resolution to be equal or greater than 1024 x 800 pixels in order for the Event Reconstruction page getting displayed properly.
#2 Zoom out the view till, for example 50%, before you click View Details. And click View Details. If you click View Details before you zoom out, the browser or the application remembers the location of the sub window. So you have to zoom out before you click. If you click before zoom out, then you have to quit the browser.

Attachments

    Outcomes