000030597 - IMG 6.9.1 Installation never completes on older R710 appliance

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030597
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
Platform: Linux Red Hat 
 
IssueCustomer is trying to upgrade an older R710 appliance from 6.5.2 to 6.9.1 and the installation wont complete.
Also, it is for some reason prompting for a remote database information, even though this is an hardware appliance, and 'Is this a Remote
Database' was answered with a 'N' (no).
A partial output of the initial installation command line is shown here:
 
# sh install.sh
 
Do you agree to the license terms (yes or no)? yes
Aveksa Compliance Manager  version=6.9.1
Do you wish to install this version of Aveksa Compliance Manager (yes or no)? yes
Starting Installation of Aveksa Compliance Manager  version=6.9.1
 
Summary of install information
------------------------------
Location of installation files: /tmp/aveksa/staging
Location of package files: /tmp/aveksa/packages
Use remote Oracle server: N
 
Does this match your current install information (yes or no)? no
 
Where are the installation files located [/tmp/aveksa/staging]?
 
Where are the package files located [/tmp/aveksa/packages]? /tmp/aveksa/packages_V691
Local Oracle is not Supported for RedHat Version (Tikanga)
You Must install ACM with remote database
This OS version only supports a remote Oracle instllation
 
What is the Oracle listener hostname []? <myhostname.domain.com>
What is the Oracle listener port number []? 1555
What is the Oracle SID [AVDB]? AVDB
 
Is the Oracle Service name the same as the Oracle SID [AVDB]? (yes/no) yes
 
What is the AVUSER password [mypwd1]?
What is the AVDWUSER password [mypwd2]?
What is the ACMDB password [mypwd3]?
What is the PERFSTAT password [mypwd4]?
 
Summary of install information
------------------------------
Location of installation files: /tmp/aveksa/staging
Location of package files: /tmp/aveksa/packages_V691
Use remote Oracle server: Y
Oracle listener hostname:
<myhostname.domain.com>
Oracle listener port number: 1555
Oracle SID: AVDB
Oracle Service Name: AVDB
Oracle AVUSER password: mypwd1
Oracle AVDWUSER password: mypwd2
Oracle ACMDB password: mypwd3
Oracle PERFSTAT password: mypwd4

 
CauseThe key output to note and understand is this line from the terminal output shown above:  
"Local Oracle is not Supported for RedHat Version (Tikanga)"
Understanding that Tikanga is the code name for RedHat 5u3 (this information can be found in many sources online), is key to understanding this installation behavior.
Review of the IMG 6.8.1 (and earlier)  Installation documentation, reveals that an 'existing' appliance could still have RedHat 5u3 installed.
However, review of the IMG 6.9.1 Installation documentation indicates that only RedHat 5u8 is supported for an hardware appliance installation using a local database.
Additionally, because other versions of RedHat can be used when the database is remote, the installation in this scenario,  continued with remote database configuration and location prompts, as shown by the subsequent two lines of output:



You Must install ACM with remote database

This OS version only supports a remote Oracle installation
 
ResolutionThere are two possible resolutions for this scenario:
1) install a lower version of IMG which still supported RedHat 5u3
2) rebuild the appliance with a RedHat 5u8 OS.
NotesResolution #2 - rebuilding the appliance with a new verison of the OS requires that the complete system be overwritten.  Care must be taken to ensure that any necessary files are stored off-appliance before this solution is implemented.  This option is only available to hardware appliance customers.

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