000017311 - Sofware Token for Android: RSA app hangs when trying to import .sdtid file/token on Galaxy 4 and 5

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017311
Applies ToAndroid OS 4.4.2
RSA SecurID Software Token 2.0 for Android
Android
Samsung Galaxy Phones, various models
IssueRSA App screen stays blank trying to import token.
RSA app hangs when trying to import .sdtid file/token on Galaxy 4 and 5, Note II
 
ResolutionSecurID Software Token for Android v. 2.0.3  Available on Google Play as of March 30, 2015
 
WorkaroundWORKAROUND: Try another email app, like Gmail or the native email application on the Galaxy.  CTF (Compressed Token Format) delivery method is also another workaround.
Legacy Article IDa67254

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