|Applies To||RSA Product Set: Identity Management and Governance (IMG), Aveksa|
|Issue||2 user records are created for the same user after collections are run, and now the user cannot login/authenticate.|
|Workaround||The workaround for this issue is as follows:|
1.Navigate to Resources>Directories.
5. Click the icon that looks like a person with a plus (+) sign. (Screenshot below shows this)
6. Here, in the box to the right of the new window, you should see the users that are mapped to this account. You should see the other user_id that is terminated here. Click the red 'X' next to the terminated user_id to remove it from the account.
Now, the user should be able to authenticate.