000029793 - RSA Archer server keeps crashing on graphics reports

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jul 17, 2019
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Article Number000029793
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer
 
IssueChart images are not displaying or the UI is crashing. Please reference the stack trace below.
Cause

TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
<TraceIdentifier>Archer.Web</TraceIdentifier>
<LogReferenceId>031115-173301-7361</LogReferenceId>
<Description>A generic error occurred in GDI+.</Description>
<AppDomain>/LM/W3SVC/5401998/ROOT-1-130704879803021171</AppDomain>
<ContextData>
<BaseUrl>http://#############.com/SearchContent/IViewSearchResults.aspx</BaseUrl>
<view>Report</view>
<Report>ReportId: 5805, ReportName: DELETE: Processes by Approval Status, ReportType: SearchBased</Report>
<iView>IViewId: 393, IViewName: Compliance-Requirements, IViewType: Report, IsActive: True, IsGlobal: True, IsLocked: True, IsPrivate: False</iView>
<Dashboard>DashboardId: 90, DashboardName: FRM Processes, IsActive: True, IsPersonal: False, IsPrivate: False</Dashboard>
<CacheStatus>invalid</CacheStatus>
<fw>612</fw>
<fh>251</fh>
</ContextData>
<Exception>
<ExceptionType>System.Runtime.InteropServices.ExternalException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
<Message>A generic error occurred in GDI+.</Message>
<Source>System.Drawing</Source>
<StackTrace> at System.Drawing.Image.Save(Stream stream, ImageCodecInfo encoder, EncoderParameters encoderParams)
at System.Web.UI.DataVisualization.Charting.Chart.SaveImage(Stream imageStream)
at System.Web.UI.DataVisualization.Charting.Chart.SaveImage(String imageFileName)
at ArcherTech.Web.UI.Controls.Visualization.Charts.ArcherMicrosoftCharts.MicrosoftChartFileHandler.Process(ArcherMicrosoftChart chart)
at System.Collections.Generic.List`1.ForEach(Action`1 action)
at ArcherTech.Web.UI.Controls.Visualization.Charts.ArcherMicrosoftCharts.ArcherMicrosoftChart.ToControl()
at ArcherTech.Web.UI.Controls.GenericContent.StatsResultView.CreateChart()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)</StackTrace>
</Exception>
</TraceRecord>
</DataItem>
</TraceData>
ResolutionThere is a space issue on the server that the File Repository, Logs, and Index folder are located. Clean up the server and/or increase hard drive space.
WorkaroundRebooting the server temporarily resolves the issue.

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