on Jun 14, 2016Article Content
| Article Number | 000029794 |
| Applies To | RSA Product Set: Archer RSA Product/Service Type: Archer RSA Version/Condition: 5.5 SP2 |
| Issue | When opening the Archer UI, the webpage fails to load with the Severe Error in '/' Application, The target principal name is incorrect. Cannot generate SSPI Context. SQL statement: usp_get_ldap_config_list: |
| Cause | The error will occur if the Archer Application Pool, Process Model Identity has changed, but IIS has not been updated to reflect this. This can be found within IIS by checking the Application Pools and opening the Advanced Settings: If IIS has been reset or restarted without updating the Process Model Identity, the original error no longer appears but is replaced by Service Unavailable, HTTP Error 503. The service is unavailable:  When checking the Application Pools within IIS, the Archer instance will now be in a stopped state. |
| Resolution | 1. Open IIS and click the Application Pools within the tree panel 2. Right click on the Archer Application Pool and select Advanced Settings... or find the link on the right:  3. Edit the Identity field to set the new Process Model Identity Username/Password:  4. Click OK to save and exit 5. Make sure the Archer Application Pool has a Status of Started (Right click and select Start if it is not) 6. Open a command prompt and run: iisreset |