000031376 - Archer HTML Errors and Cross Ref failures on dropdowns

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000031376
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5 SP2
Platform: Windows

The dropdown display options in the production environment are failing and responding with the below HTML error. Even after recreating new dropdown values, the HTML error is still responding. The Cross Reference field we have created in one of our application is no working either. Instead of displaying a popup for our customers to select their records, the “Lookup” option just collapses the field option This effect also occurs in other applications with different cross referencing fields and/or newly created cross reference fields. 
User-added image
User-added image

User-added image
Message from webpage
<title> Request format is unrecognized for URL unexpectedly ending in '/GetValuesListValues'. </title>

ResolutionThis is a .NET error. Re-registering .NET solved the issue.
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe -iru