000030973 - too many email notification for some incidents

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000030973
Applies ToRSA Product Set: DLP
RSA Version/Condition: 9.6 SP2 P3
 
IssueCustomer is complaining that they are receiving too many email notifications for some incidents after upgrade DLP to 9.6 SP2 P3
ResolutionInstall the attached patch

Take a backup of EM_INSTALL_DIR\webapps\root\WEB-INF\classes\com\tablus\tem\notification\AbstractIncidentEscalationListener.class

Copy the class file in the zip attachment into above mention directory.

Restart EM service.

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