000014276 - 'Failed to modify the configuration' error message in RSA CM 6.8

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014276
Applies ToFailed to  modify a Jurisdiction Configuration
RSA Certificate Manager 6.8
RSA Certificate Manager 6.8 build 514
RSA Certificate Manager 6.8 build 515 dropin
Windows (all supported versions)
Solaris (all supported versions)
Linux (all supported versions
IssueA default installation RSA CM 6.8 build 514 allows any Jurisdiction configurations or changes to succeed.
After upgrading to RSA Certificate Manager build 515, attempting to modify any Jurisdiction fails with the message 'Failed to modify the configuration'. Attempting to create a new Jurisdiction will fail with 'Failed to create the configuration'
CauseThe RCM database schema has changed between build 514 to build 515. The datastore (either internal or external) needs to be updated to allow for this.
ResolutionEnsure that all the steps in the build 515 Drop-in Readme are followed - particularly steps 7 to 11.
Legacy Article IDa44402