000029944 - Failed to backup RADIUS on Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029944
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
IssueCreating a RADIUS backup fails on Authentication Manager 8.1 with the error below:
Backing up RADIUS: Failed
User-added image
Progress Monitor:
User-added image
CauseA permission issue on the file xxxxx.log, in this case it is 20150210.log.
When checking the owner of the file this is output:
#ls -alh ./20150210.log 
-rw------- 1  root  rsaadmin 0 Feb 10 00:00 ./20150210.log << It should be rsaadmin rsaadmin instead.
Resolution1-SSH to the appliance as the rsaadmin user 

2-Type in the following commands: 

#sudo su - 

#cd /opt/rsa/am/radius 

#ls -alh ./20150210.log 

Now for the outcome of this command, if it looks like the below then it's good: 

-rw------- 1 rsaadmin rsaadmin 0 Feb 10 00:00 ./20150210.log 

However, if it looks like this: 

-rw------- 1 root rsaadmin 0 Feb 10 00:00 ./20150210.log

Then we need to change ownership: 

#chown rsaadmin ./20150210.log 
and to to change the ownership of all .log files:

#chown rsaadmin *.log 
After that the customer should be able to create a backup with no problem.