000029952 - iViews not displaying in workspaces with multiple dashboards

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000029952
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: Customer doesn't know/not sure-see notes
Platform: Windows
Platform (Other): na
O/S Version: Customer doesn't know/not sure-see notes
Product Name: null
Product Description: null
IssueUsers clicked to a workspace that had multiple dashboards, the iViews would not display. We had the users log out of Archer, close browsers and log back in and then it seemed to work fine. 
CauseLooked at the web servers – couldn’t see any Archer errors, but you helped to find the following in the system event logs:
User-added image
User-added image
ResolutionFree up disk space 
Clean up drive and implement a script that will run regularly and purge old log files.
 

Attachments

    Outcomes