000030365 - The authorized keys are not displayed under /upload/.ssh/authorized_keys after an event source is added under file config in RSA Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030365
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Log Collector, Security Analytics UI
RSA Version/Condition: 10.4.x, 10.5.x
Platform: CentOS
O/S Version: EL6
IssueThe authorized keys are not displayed under /upload/.ssh/authorized_keys after an event source is added under file config on an RSA Security Analytics Log Collector.
CauseThe authorized_keys file only will get updated if the file collection is running on the Log Collector.
ResolutionIn order to refresh the available keys, manually stop and start the File Collection service on the Log Collector System page.
For more information on starting and stopping the File Collection service, refer to the RSA Security Analytics 10.4 User Guide.

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