on Jun 14, 2016Article Content
| Article Number | 000031334 |
| Applies To | RSA Product Set: Security Analytics RSA Product/Service Type: Event Stream Analysis (ESA), Security Analytics UI RSA Version/Condition: 10.4.x, 10.5.x Platform: CentOS Platform (Other): MongoDB O/S Version: EL6 |
| Issue | When navigating to the Alerts -> Summary page in the Security Analytics UI, the error message "Error getting data" is displayed. The Alerts Summary page may also simply be blank with no data being displayed, as shown below.  |
| Cause | This issue occurs when the MongoDB database that stores the ESA alerts becomes too large. |
| Workaround | In order to reduce the size of the ESA alerts database and keep it at a manageable level, you must enable automated ESA storage maintenance as documented in the Security Analytics 10.5 User Guide. |
| Notes | For additional information regarding the ESA storage maintenance feature in Security Analytics 10.4, refer to the article entitled How to configure automated ESA storage maintenance in RSA Security Analytics 10.4. |