|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
|Issue||When logging into the Security Console, the following happens after selecting Users > Manage Existing and searching for a user in an external identity source. The following error displays: Unexpected error during command com.rsa.admin.SearchPrincipalsCommand execution. |
The system activity monitor also shows the error and the specific user that caused the eror when viewing details.
|Cause||This error will display when the user ID displayed in the system activity monitor is not well-configured in the external identity source.|
|Resolution||To resolve the issue, reconfigure the user through the external identity source and then search for the user again.|