|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
|Issue||-Authentication fails with Cisco ASA after recent license replacement.|
-Error: "Authentication Rejected: AAA failure"
-Authentication from Cisco ASA was working normally, then suddenly stopped, no recent configuration change was done.
-Authentication suddenly stops from Cisco ASA side, when testing authentication, this error message is received : Error: "Authentication Rejected: AAA failure". No logs appear on the Authentication activity monitor.
|Cause||Sometimes this glitch happens on AM 8.1 after installing production license. Cisco ASA would be working fine with the evaluation license installed, and after license replacement, it stops. SSH to the appliance shows all services are running normally.|
|Resolution||Reboot the appliance. Go to the Operations Console > Maintenance > Reboot Appliance. Wait till it comes up then try to Authenticate again, it should work normally afterwards.|