|Applies To||RSA Product Set: ClearTrust|
RSA Product/Service Type: Access Manager
RSA Version/Condition: 6.2, 6.1.4 (SP4)
Platform (Other): null
O/S Version: Red Hat Enterprise Linux 6.x
Product Name: null
Product Description: null
|Issue||No email alerts are being sent out from the dispatcher when the aservers are unreachable or down.|
Messages of this type of absent from the dispatcher.log or lserver.log file:
sequence_number=16,remote_client=192.168.206.133,2015-01-19 14:27:28:715 PST,messageID=2000,event_type=Emailed Administrator,event_description=Ping fail limit exceeded,server=AuthServerDetails( Addr = WIN-505ATCFECED, Port = 5615, Exp host = 192.168.206.133, Location Class = _NO_AS_CLASS_, Failure Cnt = 1 )
In the dispatcher.out file in debug mode you can see that initially when the dispatcher server is started the SNMP settings are set, and the initial email alert (if any) from the dispatcher may be sent correctly.
14:01:24:994 [*] [main] - Initializing Email Notification Handler with the following parameters
However, a few seconds later when the keyserver process is spawned
14:01:25:165 [*] [main] - KeyServer: T-9 minutes & Holding. Systems check:
The SMTP information shows as null and it indicates that email alerts will not be sent.
14:01:25:165 [*] [main] - Initializing Email Notification Handler with the following parameters
|Cause||This problem occurs because in6.1.4 (SP4) support for SMTP for the keyserver was added but keyserver.conf file parameters for SNMP were never added. Since the dispatcher and keyserver run in the same process, the (incorrect) settings for the keyserver are used instead of those for the dispatcher.|
|Resolution||This issue will be resolved in RSA Access Manger 6.2.2 (SP2).|
|Workaround||Add the following lines to the keyserver.conf file and set them to the same values as the corresponding dispatcher.conf file settings. These settings will be used by both the dispatcher and keyserver for SMTP alerts.|
# The name of the host machine where the SMTP-compatible e-mail server resides.