000029869 - ControlLink-Issue on export Administration Reports

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029869
Applies ToProduct Version: 5.5.x
IssueIE 8 using HTTPS.  When attempting to export Access Control Reports produces the following error:
Unable to download Report.aspx from controllink-xxx-xxx-xxxxxx
Unable to open this Internet site.  The requested site is either unavailable or cannot be found.  Please try again later.
CauseThis issue occurs if the server sends a "Cache-control:no-store" header or sends a "Cache-control:no-cache" header.
ResolutionReference the below Microsoft KB:
NotesMake sure to apply both the "per-user" AND "per-computer" registry edits and restart the server.