000030688 - Error: "The specified token type does not match the requested token type" appears when enabling

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000030688
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform: Linux
Platform (Other): SuSE
O/S Version: 10
Product Name: RSA-0010810
Product Description: RSA-0010810
IssueSome users report the error: "The specified token type does not match the requested token type" when they enable their token on self-service console.
CauseAdministrator allowed only a specific token type in provisioning for allowing users to request. User is requesting a token type which was not allowed in provisioning.
ResolutionLog on to Security Console and allow all token types in provisioning.

Attachments

    Outcomes