000030688 - The specified token type does not match the requested token type message when enabling token in the RSA Self-Service Console

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jan 6, 2020
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000030688
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueSome users report the following message when enabling their token on the RSA Self-Service Console:
 
The specified token type does not match the requested token type
CauseThe RSA administrator allowed only a specific token type for which users may submit a provisioning request. The user is requesting a token type that was not allowed in provisioning.
ResolutionThe RSA administrator must log in Security Console and allow all token types in provisioning.
  1. Log into Security Console.
  2. Select Setup > Self Service Settings > Manage Authenticators.
  3. Enable the Token Types that are missing.
  4. Click Save.

Attachments

    Outcomes