000029195 - Error accessing Admin->Monitoring->Memory Usage

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029195
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 6.8.1
Platform: WebSphere
Platform (Other): Product Version = RSA IMG 6.8.1 Patch 09 Application Server = WebSphere OS = RHEL Linux x86
O/S Version: N/A
Product Name: null
Product Description: null
IssueAccessing the Memory Usage tab fails with the error "the request could not be handled".
The aveksaServer.log shows stack trace:
java.lang.IllegalArgumentException: used value cannot be larger than the committed value
at java.lang.management.MemoryUsage.<init>(MemoryUsage.java:105)
at com.ibm.lang.management.MemoryMXBeanImpl.getNonHeapMemoryUsageImpl(Native Method)
at com.ibm.lang.management.MemoryMXBeanImpl.getNonHeapMemoryUsage(MemoryMXBeanImpl.java:143)
CauseThe WebSphere IBM JRE build pxa6460sr2-20080818_01(SR2) contains a defect in the java.lang.management.MemoryUsage class.
ResolutionContact IBM to obtain the latest fixpack for your WebSphere application server environment.