000029485 - New Pin Mode (NPM) and Next Tokencode Mode (NTCM) not working on Citrix Netscaler 10.1 ADC / Radius protocol

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029485
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: SecurID A
RSA Version/Condition: all versions
Netscaler 10.1 Build 129.11.nc  / Radius protocol
IssueTokens in both new pin mode and next tokencode mode will not be
able to authenticate. Users are not prompted for the secondary action.
CauseCitrix support has confirmed this is a defect in their code and is working on a solution (as of January, 2015)
Citrix Defect: TSK0534888 - Cannot set RSA PIN via Netscaler when Radius servers are load-balanced.