|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: SecurID A
RSA Version/Condition: all versions
Netscaler 10.1 Build 129.11.nc / Radius protocol
|Issue||Tokens in both new pin mode and next tokencode mode will not be|
able to authenticate. Users are not prompted for the secondary action.
|Cause||Citrix support has confirmed this is a defect in their code and is working on a solution (as of January, 2015)|
Citrix Defect: TSK0534888 - Cannot set RSA PIN via Netscaler when Radius servers are load-balanced.