000029922 - SecurID protection on Windows 8 gives blank screen without a menu option when unlocking the computer.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029922
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.2.1
Platform: Windows
Platform (Other): null
O/S Version: 8.0
Product Name: RSA-0010010
Product Description: RSA Authentication Manager
IssueSecurID protection on Windows 8 gives blank screen without a menu option when unlocking the computer.
CauseThe Windows policy “Interactive Logon: Display user information when the session is locked” is set to anything other than “User display name, domain and user names". RSA Agent reads this policy and provides a blank screen.
ResolutionThis issue is reported in the defect AAWIN-2188. Contact RSA Technical Support to obtain the Agent build this fix. This issue has been resolved in RSA Authentication Agent 7.2.1 build 82.

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