000030381 - RBAC fails if the role names do not match or contain spaces after upgrading to RSA Security Analytics 10.4.x or above

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030381
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI, Core Appliance
RSA Version/Condition: 10.4.x. 10.5.x
Platform: CentOS
O/S Version: EL6
IssueWhen upgrading from version 10.3.4 to 10.4 or above and the Security Analytics Role Names and Device Role Names do not match, users are not able to access services.  If the Role Name contain spaces, users are unable to edit them.
WorkaroundBefore upgrading, verify that the groups (Roles) are the same in the Security Analytics UI as well as on core devices and that the names do not contain spaces.
If you are unsure of any of the steps above or continue to experience any issues, contact RSA Support and quote this article number for further assistance.
NotesFor more information on Role-Based Access Control in Security Analytics, refer to the RSA Security Analytics 10.4 User Guide.