|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Security Analytics UI, Core Appliance
RSA Version/Condition: 10.4.x. 10.5.x
O/S Version: EL6
|Issue||When upgrading from version 10.3.4 to 10.4 or above and the Security Analytics Role Names and Device Role Names do not match, users are not able to access services. If the Role Name contain spaces, users are unable to edit them.|
|Workaround||Before upgrading, verify that the groups (Roles) are the same in the Security Analytics UI as well as on core devices and that the names do not contain spaces.|
If you are unsure of any of the steps above or continue to experience any issues, contact RSA Support and quote this article number for further assistance.
|Notes||For more information on Role-Based Access Control in Security Analytics, refer to the RSA Security Analytics 10.4 User Guide.|