000030354 - The netconfig.sh script prepends the loopback address with the hostname in /etc/hosts on RSA Security Analytics Packet Hybrids

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000030354
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Newport S4S Packet Hybrid
RSA Version/Condition: 10.4.x, 10.5.x
Platform: CentOS
O/S Version: EL6
IssueWhen the netconfig.sh script is executed on a Newport S4S Packet Hybrid, a loopback (127.0.x.x) entry with the node's hostname is updated in the /etc/hosts file.
This causes confusion with the installer and other programs, and results in issues with services that perform self-discovery and share addresses with other service members in a cluster such as MapR.
WorkaroundIn order to resolve the issue, the /etc/hosts file must be modified to remove any entries that associate the hostname with a loopback IP address.
You must only associate the hostname with the actual IP address of the appliance.