000031335 - Server Unavailable (HTTP Error 503) when creating a new record in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031335
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5 SP2
Platform: Windows
IssueAn HTTP Error 503 occurs when creating a new record in Archer version 5.5.2.1.
With each attempt to create a new record, the server becomes unavailable with HTTP Error 503. 
<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
<System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
<EventID>1</EventID>
<Type>3</Type>
<SubType Name="Error">0</SubType>
<Level>2</Level>
<TimeCreated SystemTime="2015-09-18T20:34:36.5325937Z" />
<Source Name="Engine" />
<Correlation ActivityID="
{00000000-0000-0000-0000-000000000000}
" />
<Execution ProcessName="w3wp" ProcessID="5632" ThreadID="45" />
<AssemblyVersion>5.5.30001.1002</AssemblyVersion>
<Channel />
<Computer>WORKSTATION1</Computer>
</System>
<ApplicationData>
<TraceData>
<DataItem>
<TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
<TraceIdentifier>Engine</TraceIdentifier>
<Description>Value is not a valid integer: ""
Parameter name: increment</Description>
<AppDomain>/LM/W3SVC/1/ROOT/RSAarcher-1-130870808706084666</AppDomain>
<Exception>
<ExceptionType>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
<Message>Value is not a valid integer: ""
Parameter name: increment</Message>
<Source>ArcherTech.Services.Providers</Source>
<StackTrace> at Syncfusion.Calculate.CalcEngine.ComputedValue(String formula)
at Syncfusion.Calculate.CalcEngine.GetValueFromArg(String arg)
at ArcherTech.Services.Providers.CalculationProviders.SyncFusion.CustomFunctions.SystemCustomFunctions.If(String parameters)</StackTrace>
</Exception>
</TraceRecord>
</DataItem>
</TraceData>
</ApplicationData>
< /E2ETraceEvent>
CauseThis issue may occur if the user has a calculation using the SELECTEDVALUENUMBER function.
However, the values list it was pointing to had no numeric values defined. This causes an exception thrown by calc engine Value is not a valid integer. ""
ResolutionTo fix this issue, add numeric values into the values list.
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