000030373 - URLs provided by email not linking correctly to Investigations

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000030373
Applies ToSecurity Analytics: 10.x
CentOS: 5, 6
 
IssueCustomer receives emails from the Security Analytics Reporting Engine that contains invalid URLs within reports and alerts. These URLs point to locations that do not exist within Security Analytics and no page is visible.
CauseThis issue is caused when there is no host name, or an incorrect host name is entered in the Reporting Engine configuration.
ResolutionTo fix this issue perform the following steps.
  1. Log into the Security Analytics UI
  2. Go to Administration -> (Devices/Services)
  3. Select the Reporting Engine and then select Config (View/Actions --> View)
  4. Under the General tab look for SA Configuration
  5. SA Configuration will have one entry for Host Name. Please the fully qualified host name or ip address of the Security Analytics server. If using the fully qualified host name, make sure that the name is in DNS, otherwise use the ip address.
  6. Re-trigger the item that sent the email and test the link.
NotesThe most common causes of this issue:
  1. A host name was never entered.
  2. An incorrect host name was used.

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