000029597 - TokuMX unable to start on the RSA Security Analytics server because transparent huge pages are enabled

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000029597
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics Server
RSA Version/Condition: 10.4.x
Platform: CentOS
Platform (Other): TokuMX
O/S Version: EL6
IssueAfter upgrading to RSA Security Analytics 10.4, the tokumx service fails, which leads to the failure of the SA software automation and causes issues with the mongodb and rabbitmq-server services.
The /var/log/tokumx/tokumx.log reports the following error:
TokuMX will not run with transparent huge pages enabled.
In order to resolve the issue, follow the steps below.
  1. Connect to the Security Analytics server via SSH as the root user.
  2. Issue the command below to prevent transparent pages from being enabled.
    [root@SA-Server ~]# echo never > /sys/kernel/mm/transparent_hugepage/enabled

  3. Verify that the line was inserted into the configuration file with the command below.
    [root@SA-Server ~]# cat /sys/kernel/mm/transparent_hugepage/enabled

  4. Issue the command service tokumx status to confirm that the service is now running normally.
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article number for further assistance.
NotesWhen running properly, the tokumx service should be listening on port 27017.