|Applies To||RSA Product Set: Identity Management and Governance|
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
Platform (Other): SUSE Linux
Product Description: IMG R620 Appliance ACM/AFX/Lifecycle
|Issue||The IMG console is not reachable and when attempting to stop IMG you get the following stack trace in the console:|
|Cause||If you look in the aveksaServer.log you will find that the last time the server started it could not bind to the port due to a conflict. For example,|
This can be caused by a number of different events, but one specific cause was that a third party script was written to stop IMG from performing backups and the script was not cleanly stopping the server. This prevented the server from coming up cleanly.
|Resolution||If using a custom script to stop services to perform maintenance you must make sure it is cleanly stopping services.|
If assistance is needed in creating a custom script to automate shutdown and run administrative tasks, please contact RSA Professional Services. RSA support should not be engaged for issues pertaining to scripts not written and provided by RSA.