000014640 - 2nd Operations Console authentication fails when creating external Identity Source

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000014640
Applies ToSuper Admin, SuperAdmin, Super-Admin role assigned to UserID from an external Identity Source, Active Directory, AD.  SuperAdmin has token assigned
Operations Console - Configure external Identity Source
AM 7.1 SP4, Authentication Manager 7.1 SP4
IssueSecond authentication on Operations Console, the Super Admin Security Console login, fails
Error: Missing authenticators in the Real Time Authentication activity monitor, or Authentication activity report   
Missing authenticator
Error: AUTHN_MISSING_AUTHENTICATORS in the Real Time Authentication activity monitor, or Authentication activity report
ResolutionUse a SuperAdmin from the Internal database, not from another external Identity Source
Legacy Article IDa62916

Attachments

    Outcomes