| Article Number | 000012394 |
| Applies To | RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x |
| Issue | - Unable to log into the Authentication Manager Security Console or Self-Service Console using a user ID that exists in external identity source.
- A generic "Authentication method failed" error is seen in the real-time authentication activity log.
|
| Resolution | The default password expiration policy applies to LDAP users. Change the option to require password change at 90 days.
- From the Security Console, navigate to Authentication > Policies > Password Policies > Manage Existing.
- Click on the context arrow for the policy in question and choose Edit.
- Uncheck the option labeled Require periodic password changes.
- Click Save when done.
|
| Legacy Article ID | a62101 |
on Jun 14, 2016