000012394 - Authentication method failed error when LDAP user tries to login to RSA Authentication Manager 8.x consoles

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 12, 2019
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Article Number000012394
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition:  8.x
  • Unable to log into the Authentication Manager Security Console or Self-Service Console using a user ID that exists in external identity source.
  • A generic "Authentication method failed" error is seen in the real-time authentication activity log.
ResolutionThe default password expiration policy applies to LDAP users. Change the option to require password change at 90 days.
  1. From the Security Console, navigate to Authentication > Policies > Password Policies > Manage Existing.
  2. Click on the context arrow for the policy in question and choose Edit.
  3. Uncheck the option labeled Require periodic password changes.
  4. Click Save when done.
Legacy Article IDa62101