000012394 - 8.0 - cannot log into consoles using LDAP user

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012394
IssueCannot log into Security Console or Self Service Console using a user ID that exists in external identity source
Error in real-time authentication activity log: generic "Authentication method failed"
ResolutionDefault password expiration policy applies to LDAP users. Change the option to require password change at 90 days (uncheck "Require periodic password changes")
Legacy Article IDa62101