000012394 - 8.0 - cannot log into consoles using LDAP user

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012394
IssueCannot log into Security Console or Self Service Console using a user ID that exists in external identity source
Error in real-time authentication activity log: generic "Authentication method failed"
8.0
ResolutionDefault password expiration policy applies to LDAP users. Change the option to require password change at 90 days (uncheck "Require periodic password changes")
Legacy Article IDa62101

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