000031374 - RSA DLP Datacenter Can't generate a new Datacenter Agent Installer on EM due to error: No enum const class com tablus.tem.domain.admin.AgentMSIType.AGENT

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031374
Applies ToRSA Product Set: DLP
RSA Product/Service Type: DLP Datacenter
RSA Version/Condition: 9.6
Platform: Windows server 2008R2/2012
Issue
  •  Can not generate a new Datacenter Installer package due to error exhibited  in below screenshot:
 
   error: No enum const class com tablus.tem.domain.admin.AgentMSIType.AGENT

  • Inability to see any of the old-generated agents on the GUI. 
Cause
  • Error: No enum const class com tablus.tem.domain.admin.AgentMSIType.AGENT
Resolution
  1. Close any opened web sessions to your "RSA DLP" GUI.
  2. Login to your SQL Database server hosting your "RSA DLP EM" database.
  3. Run/Execute the SQL query:  DELETE from D_DISCOVERY_MSI_GENERATOR where agent_msi_type='AGENT'
  4. Open your browser and login to your "RSA DLP" GUI where you will be able to see a list of old-generated agents. 
  5. You will be able to generate a new agent installer package where you can type c:\ in save location for the new agent installer package to be stored inside c:\ drive of your "Enterprise-Coordinator" server. 

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