000029021 - AM 8.1 - error when upgrading replica to primary

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029021
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform: Other
Platform (Other): na
O/S Version: Other
Product Name: null
Product Description: null
Issue"Error: Promotion was unsuccessful. To restore administration, restart all services on the primary instance." error while upgrading replica to primary.
CauseReplica promotion failed because it could not reach Primary via reverse look up. The RSA server did not have entry in DNS for reverse look up.
ResolutionCreate an entry in DNS for all RSA servers and make sure that forward and reverse look up.