Multiple things can be tried to see what the issue is:
- Check if the remote location is pinging from the appliance. From the Operations Console select Administration > Network > Network Tools).
- Try mounting the remote share manually, by executing the following steps:
- SSH into Authentication Manager primary.
- Change to root using the command:
sudo su -
- Create a test directory under /opt/rsa/am/backup to see if the Remote Shared Folder can be mounted to it.
- Try mounting the Remote Shared Folder to the newly created directory.
mount.cifs <Remote_Share> /opt/rsa/am/backup/test -o user=<Share_User>,domain=<Name>
- Provide the remote share password when prompted.
- If the command in step 4 didn't work, please try with sec option as below for NTLMv2:
mount.cifs //sample.com/Share /opt/rsa/am/backup/test -o user=<Share_User>,domain=<Name>,sec=ntlmssp
mount.cifs //sample.com/Share /opt/rsa/am/backup/test -o user=<Share_User>,domain=<Name>, sec=ntlmsspi
- If the mount in step 2 worked, try to create a file on the mounted Remote Folder to check the permissions.
- Create a file to validate the user has write permissions:
- Validate test.txt file created in the Remote Location.
- If step 1 fails, then there is a connection problem.
- If step 2 fails, then there is a mount issue and a mount error will appear clearly.
- Lastly, if step 3 fails, then the user used for mounting the remote folder does not have sufficient permissions.
After identifying the issue, then it can be resolved much easier.