|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
|Issue||Users are unable to import a software token to their RSA SecurID Software Token application via CT-KIP distribution. Users will most likely get the following error on their device:|
Error communicating with server.
Token Import Failed
The System Activity Monitor will likely show the following error:
With the exception :
The software token imports successfully via file-based distribution and CTF distribution. The issue may appear in the environment where the data was migrated from RSA Authentication Manager 7.1.
|Cause||The cause for this error is possibly because the RSA Authentication Manager 7.1 system was promoted at some point which may have broken the CT-KIP key store. The fix is to reinstall the CT-KIP key store.|