000031052 - CSG AAonPrem: Unable to sent OTP eMail

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031052
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.1
IssueOOB Email does not work as expected
CauseEmail user phrase is not configured in Backoffice
ResolutionYou would need to configure the user phrase in the backoffice console.
Please login to backoffice -> Administration -> Authentication methods -> Out of Band Email -> User Phrase in Email.