|Applies To||RSA Product Set: Adaptive Authentication (OnPrem)|
RSA Version/Condition: 7.1
|Issue||OOB Email does not work as expected|
|Cause||Email user phrase is not configured in Backoffice|
|Resolution||You would need to configure the user phrase in the backoffice console.|
Please login to backoffice -> Administration -> Authentication methods -> Out of Band Email -> User Phrase in Email.