|Applies To||RSA Product Set: RSA NW Endpoint|
RSA Product/Service Type: NW Endpoint UI
RSA Version/Condition: 4.4.x
|Issue||In the RSA NW Endpoint User Interface when trying to "Save Local Copy" of a file from Machines or Modules, a user gets the error "Unable to access the selected Files(s). Specify the location of Files directory in Database -> Configure."|
|Cause||A location to save the file to has not been specified.|
|Resolution||The Files directory UNC Path setting is not configured.|
In the ECAT UI go to Configure -> Connection
Enter the correct value for "Files UNC Path"
For example, the default location is C:\ECAT\Server\Files. To configure this location, enter it in the "Files UNC Path:" field as shown below. The "Files" directory in normally under the location where the ECAT Server software is installed but can be changed.