000030415 - Unable to save a local copy of a file in RSA ECAT

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Sep 26, 2019
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Article Number000030415
Applies ToRSA Product Set: RSA NW Endpoint

RSA Product/Service Type:  NW Endpoint  UI

RSA Version/Condition: 4.4.x

Platform: Windows

IssueIn the RSA NW Endpoint User Interface when trying to "Save Local Copy" of a file from Machines or Modules, a user gets the error "Unable to access the selected Files(s). Specify the location of Files directory in Database -> Configure."

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CauseA location to save the file to has not been specified.
ResolutionThe Files directory UNC Path setting is not configured.

In the ECAT UI go to Configure -> Connection
Enter the correct value for "Files UNC Path"

For example, the default location is C:\ECAT\Server\Files.  To configure this location, enter it in the "Files UNC Path:" field as shown below.  The "Files" directory in normally under the location where the ECAT Server software is installed but can be changed.

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