000031419 - Archive Job failing on "XML serialize parsing failure" in Authentication Manager 7.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031419
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 7.1 SP4
Platform: Windows
IssueAM 7.1 SP4, When attempting to perform archive jobs, and there's low disk space, you can see error as indicated:
Archive error on 7.1
CauseAM 7.1 SP4, the old archives can't be over written by new scheduled archives, When all of the disk space is consumed, Authentication Manager may stop responding and be difficult to restore. Administrator must configure policies and procedures to ensure that logs are archived and moved to external media on a regular basis.
Resolution1- Take a backup from the windows server AM7.1 
   rsautil manage-backups -m Passwd01. -a export --verbose -f c:\tmp\backupfile.dmp --transfer 
2- cd Program Files\RSA Security\RSA Authentication Manager\utils to get database password: 
    rsautil manage-secrets -a get com.rsa.db.root.password 
    Enter Master password: ********* 
    com.rsa.db.root.password: XXXXXXXXXXXX 
3- Accessing db 
    rsaenv 
    sqlplus sys/XXXXXXXXXXXX as sysdba 
4- Clean up old jobs
    SQL> delete from rsa_rep.ims_batch_job where name like 'DeleteBatchJobCommand%' and status = '2'; 
    0 rows deleted. 
    SQL> commit; 
    Commit complete. 
    SQL> delete from rsa_rep.ims_batch_job where name like 'DeleteBatchJobCommand%'; 
    0 rows deleted. 
    SQL> commit; 
    Commit complete. 
    SQL> exit 

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