000030412 - KMS Dashboard does not load on Data Protection Manager (DPM) Server

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030412
Applies ToRSA Data Protection Manager Appliance 3.5.x
IssueWhen you log into the /KMS console on DPM Server, the dashboard will stay stuck at loading or show the following error message:
 
JasperException: NoSuchPropertyException

This error will also be present in key-manager.log. Additionally, you will find the following error in Tomcat's localhost.log file:
 
SEVERE: Servlet.service() for servlet jsp threw exception
com.rsa.keymanager.core.system.properties.NoSuchPropertyException: SERVER_CERT

 
CauseThis occurs when there is no trusted CA file present in Auto-Registration settings.
ResolutionThis is resolved by uploaded a trusted CA file for client authentication.
WorkaroundTo fix this issue, navigate to Auto-Registration -> Trusted CA File and upload a CA trusted to sign client certificates.

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