000030410 - Notifications sent to additional person even though it doesn't show in recipient list

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000030410
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5.2.1.3
 
IssueNotifications are being sent to more recipients than show on the recipient list. Therefore if it was set to 
CauseWhen a DDE notification is sent to a Field, that field remains linked to it in the database even though the field was set to inactive and no longer shows on the recipient list. Therefore, if the notification was set to send to a Record Permission field that was automatic or defaults, that recipient still gets the notification.
ResolutionActivate the field and remove from the recipient list in the notification.

Attachments

    Outcomes