on Jun 14, 2016Article Content
| Article Number | 000031384 |
| Applies To | RSA Product Set: Archer RSA Product/Service Type: Archer RSA Version/Condition: 5.5 SP3 Platform: Windows Platform (Other): null O/S Version: Customer doesn't know/not sure-see notes Product Name: null Product Description: null |
| Issue | The package generates correctly and downloads correctly, however when we look at it, the zip is empty. |
| Cause | This is caused by an incorrect file repository path. The repository path needs to be shared so all servers reach it. In this case, the repository path was set to E:\RSAArcher\Repository. In this case it only referenced the E drive for that server and could not find it if on any other server. |
| Resolution | This solved by having a true shared path in the Archer Control Panel file repository path designation. In this case, we used the unc path so all servers saw the same location. \\servername\repositorypath |