000031384 - Package zip is empty after download

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031384
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5 SP3
Platform: Windows
Platform (Other): null
O/S Version: Customer doesn't know/not sure-see notes
Product Name: null
Product Description: null
IssueThe package generates correctly and downloads correctly, however when we look at it, the zip is empty.
CauseThis is caused by an incorrect file repository path. The repository path needs to be shared so all servers reach it. In this case, the repository path was set to E:\RSAArcher\Repository. In this case it only referenced the E drive for that server and could not find it if on any other server. 
ResolutionThis solved by having a true shared path in the Archer Control Panel file repository path designation. In this case, we used the unc path so all servers saw the same location.