000030407 - Offline data is not downloaded to user laptop by RSA Authentication Agent 7.2.1 for Windows

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030407
Applies ToRSA Authentication Agent 7.2.1 for Windows
Issue
Offline data is not downloaded when the machine is connected to network using VPN connection.
AM 8.1 Authentication Activity Report shows below message:
INVALID_PROOF
Invalid proof of authentication data provided by the agent
INVALID_TICKET
Expired or invalid offline authentication data download ticket

In Agent trace logs:
ControlCenter(RSAControlCenter)
2015-02-05 10:09:16.655 16192.31868 [E] [SecurIDPlugin - RefreshOfflineDaysPage::MonitorOfflineDaysThreadFunction] Generic Exception Handler: System.Threading.ThreadInterruptedException: Der Thread wurde von einem Wartezustand unterbrochen.
bei System.Threading.Thread.SleepInternal(Int32 millisecondsTimeout) bei RSA.Desktop.ControlCenter.Plugins.SecurID.RefreshOfflineDaysPage.MonitorOfflineDaysThreadFunction()
CauseThis issue has been reported in defect AAWIN-2185 and has been resolved in Authentication Agent 7.2.1 build [93].
ResolutionContact RSA Security Technical Support and obtain RSA Authentication Agent 7.2.1 build 93 or greater.

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