000014496 - 64-bit RSA NetWitness Investigator experiences the following error during installation: 'The application has failed to start because its side-by-side configuration is incorrect.'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000014496
Applies ToRSA NetWitness NextGen
RSA NetWitness NextGen 9.5
RSA NetWitness Investigator
Issue64-bit RSA NetWitness Investigator experiences the following error during installation: "The application has failed to start because its side-by-side configuration is incorrect."
When attempting to install the 64-bit version of NetWitness Investigator 9.5 you receive the following error:  The application has failed to start because its side-by-side configuration is incorrect.
CauseThis is caused because something within Windows (including an installed application like anti-virus software) is preventing the automated quiet installation of the Microsoft Visual C++ 2008 Redistributable package which is a prerequisite for RSA NetWitness Investigator 9.5 x64.
ResolutionYou may manually install this package by launching C:\Program Files\NetWitness\NetWitness 9.5\Investigator\vcredist_x64.exe.  This is the package that will install the Microsoft Visual C++ 2008.  Accept all defaults during the installation.  Once complete you should be able to run NetWitness Investigator.
Legacy Article IDa58685

Attachments

    Outcomes