|Applies To||RSA NetWitness NextGen|
RSA NetWitness NextGen 9.5
RSA NetWitness Investigator
|Issue||64-bit RSA NetWitness Investigator experiences the following error during installation: "The application has failed to start because its side-by-side configuration is incorrect."|
When attempting to install the 64-bit version of NetWitness Investigator 9.5 you receive the following error: The application has failed to start because its side-by-side configuration is incorrect.
|Cause||This is caused because something within Windows (including an installed application like anti-virus software) is preventing the automated quiet installation of the Microsoft Visual C++ 2008 Redistributable package which is a prerequisite for RSA NetWitness Investigator 9.5 x64.|
|Resolution||You may manually install this package by launching C:\Program Files\NetWitness\NetWitness 9.5\Investigator\vcredist_x64.exe. This is the package that will install the Microsoft Visual C++ 2008. Accept all defaults during the installation. Once complete you should be able to run NetWitness Investigator.|
|Legacy Article ID||a58685|