000030442 - Adding a custom attribute in reports creates duplicate records in Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000030442
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
IssueAdding a custom attribute in Authentication Manager 8.1 in reports creates duplicate records. It appears that the duplicate records appear after every 201 rows in the report. For example, rows 201 and 202, rows 402 and 403 and rows 603 and 604 will be duplicated. Adding a custom attribute, regardless of its value, to a report creates these duplicate records.
CauseThe issue is with the report download framework.  The boundary condition for downloading a report with custom attributes had a flaw. The actual generated report does not  display the duplicate rowss. This issue has been reported as defect AM-29151.
ResolutionThis issue has been resolved in Authentication Manager 8.1 SP1 patch 4. Please download patch 4 or higher and install it on the Authentication Manager 8.1 SP1 primary then on replica(s).